Cancellation Policy
The cancellation or return of furniture orders will be subject to a 20% restocking fee. The cancellation or return of custom-made or “Special Order” items will be subject to a 30% restocking fee. Cancellation of an order after the order has shipped will be refunded at the time the items arrive back in the Tres Amigos warehouse and will be subject to a 20% restocking fee. Shipping charges are non-refundable after the items have been loaded with the freight carrier or small package carrier.
Return Policy
Tres Amigos wants all customers to be satisfied with their purchase, however if not completely satisfied, kindly return the item(s) within 15 days of receipt of goods and Tres Amigos will credit the customer of record for the entire purchase amount of the merchandise.(restrictions apply) Shipping charges are not refundable and are the responsibility of the customer.
Special orders are non-refundable unless otherwise indicated and approved.
Returned items must arrive at Tres Amigos in the same condition as when they left the warehouse. Repack the item(s) appropriately so as to protect during shipping. Feel free to call Tres Amigos for guidelines as to shipping company policy and specifications. For damaged package claims see our Damage Policy below.
Send returns to:
Tres Amigos E-Commerce
3616 E FORT LOWELL RD. TUCSON AZ 85716
Damages
AT THE TIME OF DELIVERY: Furniture deliveries should be thoroughly inspected the moment they arrive. Damages must be noted on the bill of lading and forwarded to Tres Amigos within 3 days. Visible damages (e.g., dented, torn, crushed, etc.) should be brought to the delivery drivers attention and noted on the bill of lading. All packing materials must be saved for inspection purposes if damages are noted.
If no damage is found at the time of delivery, simply sign the bill of lading with the following information:
“RECEIVED PENDING INSPECTION”
All damages must be reported to Tres Amigos within 3 days of receipt of shipment. Tres Amigos will gladly replace or credit the customer of record for any losses provided the above guidelines have been met. In the case of concealed damage, the customer may be asked to provide digital photos to document the damage, and the options made available to the customer will be based upon the extent of the damage.
Warranties and Handcrafted Goods
Tres Amigos makes no warranties expressed or implied for fitness for the consumers particular use. The customer acknowledges that the techniques used by local artisans ensure that each item is unique. The customer also understands that hand made goods are inherently imperfect and vary in size, finish and dimension. Slight cracks, warping, imperfections and color variations are inherent to each piece and are not defects. All products susceptible to pest infestation have been treated. Tres Amigos makes every effort to thoroughly inspect all goods before shipping to assure the highest level of quality.
Contact us
Mailing address: Tres Amigos E-Commerce PO Box 30160 Tucson, AZ 85751
Shipping/Delivery address: Tres Amigos E-Commerce 3616 E FORT LOWELL RD. TUCSON AZ 85716
Phone – 877-9-3AMIGOS (932-6446)
Email – info@tresamigos.net